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Frequently asked

Before you request a demo

  1. Why are prices not published on the site?

    Because the price depends on the modules you enable, how many programmes you run and the size of your ecosystem. We understand your need first and then send you a written quote after the first call, rather than a generic number that suits nobody. The price is a flat monthly figure in Saudi riyals, before VAT, and it does not change with how many people use the platform. Launch and Growth include a set number of admin seats, shown on the plans page, and on Ecosystem the admin seats are set by agreement.

  2. How long does launch take?

    It starts with an intro session to understand your programmes and requirements. Your colours, logo and identity are then applied from the brand studio, with no code to write, and we tune the evaluation tracks and application forms for your first programme with your team; you launch it when you decide. The actual timeline depends on your programmes, and we agree it with you in the first session.

  3. Is the platform fully Arabic?

    Yes. Arabic first with full RTL on every screen, plus a mirrored English interface. It is not a translation added later.

  4. Who owns our ecosystem data?

    You do. Each organisation's data is isolated in its own workspace at the database, with consent, export and erasure tools built into the platform.

  5. Where is the data held, and do you meet compliance requirements?

    Each organisation's data is fully isolated at the database. During the closed beta the platform is hosted outside the Kingdom, and hosting moves inside the Kingdom at general availability. The platform is built around Personal Data Protection Law requirements, subscription invoices are shaped for e-invoicing, and the platform is designed so that any regulated investment activity runs through a CMA-licensed partner, never through ilaf directly.

  6. Why not build the platform in house?

    Building is not the hard part. The hard part is what comes after: compliance, data residency, e-invoicing and official reporting, and then maintaining all of it through every regulatory change. ilaf carries that load for you so your team stays on running the programmes themselves.

  7. Do you operate the programme on the ground, or software only?

    Both. The platform is designed to be enough on its own, and for those who need a team to actually run the hackathon or the cohort we provide one under the Ecosystem plan: planning, operations, judge recruitment and running the day itself.

  8. I am a founder. How do I get on ilaf?

    Through your programme. ilaf is built for accelerators and incubators to run their portals on; if your programme runs on ilaf, you apply on its site and your profile lives there. There is no direct founder sign-up on ilaf.io.

  9. I am an investor. How do I see deal flow?

    Two ways. A fund or angel network can run its own investor platform on ilaf: request a demo. An investor who wants deal flow from a programme that runs on ilaf joins through that programme's portal.

  10. I offer a service or a perk. Where do I apply?

    On the perks site: the perks partner application page. One form, and a reply within one working day.

  11. What happens after I request a demo?

    A reply within one business day, a 45-minute session on a live environment carrying your brand, then the quote in writing.

  12. What happens to our data if we leave?

    Every person can download their data as a JSON file and erase their account from their own account page at any time. A whole-workspace export and deletion is run by the ilaf team on your written instruction, and the workspace is erased after the agreed retention period.

  13. Do you integrate with our systems?

    Your team signs in with a one-time email code, or with a Google or Microsoft work account where enabled. Impact reports export as Arabic-first CSV and PDF files. Named integrations are scoped with you on the intro call.

  14. What support do we get?

    Email support on the Launch plan, priority support from the ilaf team on Growth, and response-time commitments on Ecosystem set in the agreement you sign. The service levels the support desk inside your own workspace measures are published on the service levels page.

  15. Can we start with a trial?

    Yes. A 14-day trial of the Launch or Growth plan is arranged on the intro call; the Ecosystem plan starts with a conversation.

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